Frequently Asked Questions

 FAQ
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FAQ

  1. How robust is a Berg watch?
  2. What if condensation appears under the sapphire lens?
  3. How water resistant is a Berg watch?
  4. Do you sell straps in different sizes?
  5. Where can a Berg watch be serviced or repaired?
  6. What does my warranty cover?
  7. How do I change the strap on my watch?

Answers

01. How robust is a Berg watch?
Our watches are designed to be worn everyday. However, activities that involve very strong vibrations and repeated impacts should be avoided when wearing a Berg watch. Repeated sharp impacts can have a negative effect on the watch movement or cause permanent damage.
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02. What if condensation appears under the glass lens?
If your watch experiences a sudden change in temperature or pressure, slight condensation may appear under the sapphire lens. This mist should disappear by itself if the watch is left to sit in a cool, dry place for several hours and there should be no adverse effect on the watch’s function. If condensation persists, please contact us.
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03. How water resistant is a Berg watch?
The water resistance of a Berg watch is always stated in atmospheric bars (ATM) on the case back of the watch. This rating is a measure of static pressure that the watch is able to withstand. This does not directly translate to water resistance at a certain depth (i.e. 100 metres) below sea level, which is used elsewhere in the watch industry for dive watch ratings.
ATM water resistance is purely a measure of resistance to pressure (i.e. how well the watch unit is sealed) and does not take into account the presence of moisture or water or the activity or environment the watch is being used in, which could affect and exceed the rated ATM value.
Please note that the water resistance of any watch is not a permanent characteristic. Seals and sealing systems, in particular, are subject to wear and tear and natural ageing. The following guide outlines acceptable usage for the ATM ratings of our watches:
3ATM
Avoid contact with water wherever possible. Exposure to high humidity is acceptable. Avoid wearing the watch whilst showering, swimming, diving or during any other activity where it may be subject to abnormal water pressures or environments where heat and moisture are present.
5ATM
Exposure to high humidity and light rain showers is acceptable. Avoid wearing the watch whilst showering, swimming, diving or during any other activity where it may be subject to abnormal water pressures or environments where heat and moisture are present.
10ATM
Activities such as showering, bathing, swimming in a pool and snorkelling are acceptable. The watch should not be worn whilst diving. Please rinse the watch with fresh water after exposure to a chlorinated pool, salt water, soap, etc.
The ATM rating only refers to the watch head and not the strap. Straps made from natural materials such as leather should avoid contact with water or very high humidity atmospheres.
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04. Do you sell straps in different sizes?
Berg straps are designed to fit a wide range of men’s and women’s wrists. Depending on the watch model, our watches will fit wrists with a circumference of approximately 15–21cm.

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05. Where can a Berg watch be serviced or repaired?
For advice on the service or repair of a Berg watch that is in or out of warranty please contact us with full details of your enquiry here.
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06. What does my warranty cover?
Your watch is warranted by Berg for a period of five years from the original date of purchase under the terms and conditions of this warranty. The Berg warranty covers materials and manufacturing defects. The warranty comes into effect if you have a copy of the receipt, this is required for proof of purchase. 

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07. How do I change the strap on my watch?
Changing your watch strap is a quick and easy process that can be undertaken by any watch workshop or jeweller in your area. In most instances, this can be done while you wait.
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CHOOSING THE RIGHT SIZE
 CASE DIAMETER WOMEN MEN
36 mm

Elegant, feminine proportions; perfect for small and medium wrists

38 mm 

Great for larger wrists, or woment who simply want a larger watch face

Perfect for small to medium wrists
40 mm

 

 

Best suited for larger wrists